Customer Support Executive

Customer Support Executive

A global consumer brand scaling its India customer care team for its fast-growing D2C line

Location: Remote (India)

About the Company

Shoppers across multiple markets buy this consumer brand's products every week, and it has partnered with Flexiple to grow its India customer care bench as order volumes rise. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview

As a Customer Support Executive, you will handle order, delivery, and product queries across chat, email, and calls, turning first-time buyers into repeat customers.

Key Responsibilities

Customer Care

• Resolve queries on orders, returns, refunds, and product usage
• Own each conversation end-to-end across chat, email, and phone
• Escalate product or fulfilment issues to the right internal team

Quality and Feedback

• Log recurring complaints and share patterns with operations and product teams
• Track satisfaction scores and follow up on unresolved cases

Ideal Candidate Profile

• 1 to 4 years in customer support, retail, or D2C e-commerce
• Comfort working across chat, email, and voice channels
• Patience and empathy when handling frustrated customers
• Clear written and spoken English and a reliable remote-work setup

Preferred Qualifications

• Experience with helpdesk or CRM tools such as ticketing platforms
• Familiarity with D2C or marketplace order-management systems

What We Offer

• Direct ownership of the customer experience for a recognisable consumer brand
• Remote-friendly, pan-India hiring with long-term placement
• A structured path into senior support or customer-experience roles

Hiring Process

HR Screening → Assignment → Team Round → Culture Fit

One application keeps you in the running for this opening and any future roles that match your profile.