Company Description FormLLC helps entrepreneurs worldwide legally register and operate U.S. businesses entirely remotely, with all-inclusive packages designed for non-U.S. residents. The company supports clients in forming LLCs in all 50 states, obtaining EINs without an SSN, filing BOI reports, and setting up U.S. bank accounts. FormLLC has assisted over 5,000 clients globally, including freelancers, Amazon sellers, agency owners, and SaaS founders. Its services also cover registered agent and business address, annual reports, and IRS tax filings, backed by strong compliance support. Applicants can expect to join a team focused on affordable, transparent pricing, fast processing, and reliable customer guidance.
Role Description The Sales and Customer Support Executive is a full-time, on-site role based in Patna. This role involves responding to customer inquiries via email, chat, and phone, providing clear information about FormLLC's services, and guiding clients through the company registration process. The individual will handle pre-sales and post-sales support, assist with onboarding, follow up on leads, and help prospective clients choose suitable packages. Daily tasks include resolving issues, escalating technical or complex cases when needed, maintaining accurate customer records, and contributing to customer satisfaction and retention. The role also requires close collaboration with internal teams to improve support workflows and identify opportunities to enhance service quality.
Qualifications
- Strong customer-facing skills in Customer Support and Customer Service, with a focus on clear communication and professionalism.
- Ability to manage Online Support channels, including email, live chat, and social platforms, ensuring timely, accurate responses.
- Experience driving Customer Satisfaction through proactive follow-ups, issue resolution, and relationship-building.
- Basic Technical Support capabilities to understand service workflows, troubleshoot common issues, and coordinate with relevant teams.
- Excellent written and spoken English; additional languages are an advantage.
- Comfort working with international clients and explaining U.S. business registration concepts in simple terms.
- Proficiency with CRM tools, ticketing systems, and productivity software (e.g., Google Workspace or Microsoft Office).
- Strong organizational skills, attention to detail, and ability to manage multiple conversations and tasks simultaneously.
- Prior experience in sales or customer support, preferably in a service-oriented or financial/legal services environment.
- Relevant diploma or degree in Business, Commerce, Communications, or a related field is preferred.
