ONLY FOR MOHALI PUNJAB LOCATION
Company Description TP Group, formerly known as
Teleperformance, is a global leader in digital business services with a 47-year legacy of supporting organizations and their customers. In the AI era, TP has evolved to become sharper, more modern, and deeply focused on empathetic, human-centered experiences. The company combines intelligent technologies with skilled teams to deliver reliable and future-ready customer support solutions. TP offers a dynamic and fast-paced work environment where people can grow their careers while contributing to innovative customer experience services. Joining TP means being part of a forward-thinking organization that embraces change and invests in its people.
Role Description The Customer Support Executive role at TP is a full-time, on-site position based in Sahibzada Ajit Singh Nagar. In this role, the individual will handle customer inquiries via phone, email, and online channels, providing timely and accurate information and resolutions. Daily responsibilities include troubleshooting issues, documenting interactions in internal systems, escalating complex or technical concerns when necessary, and ensuring a positive experience in every interaction. The Customer Support Executive will follow established processes, maintain service quality standards, and contribute to continuous improvement by sharing feedback and insights. The role requires collaboration with team members and supervisors to meet performance targets and uphold TP's commitment to customer satisfaction.
Qualifications
- Candidates should possess strong skills in Customer Support and Customer Service.
- Candidates should possess skills in Customer Satisfaction and Online Support.
- Candidates should possess skills in Technical Support for resolving basic technical issues.
- Strong verbal and written communication skills in English and relevant local languages.
- Ability to manage high volumes of inquiries with patience, empathy, and professionalism.
- Basic computer literacy, including familiarity with CRM tools and ticketing systems.
- Prior experience in a contact center or customer-facing role is an advantage.
- Minimum high school diploma; a college degree in any discipline is preferred.
