Customer Support Executive

Key Responsibilities

• Provide customer support through various channels (calls, emails, chats) in English, Hindi, and Kannada.
• Address and resolve customer queries and complaints efficiently and professionally.
• Assist in troubleshooting product or service-related issues.
• Ensure a high level of customer satisfaction through effective communication and problem-solving.
• Maintain detailed records of customer interactions, feedback, and resolutions.
• Follow up with customers to ensure resolution and satisfaction.
• Contribute to improving support processes and enhancing customer experience.
  
  

What You Should Have:

• Experience: Minimum 1 year in Customer Support or a similar role.
• Languages: Fluency in English, Hindi, and Kannada (mandatory).
• Qualifications: 12th Pass or Graduate.
  
  

Skills

• Strong communication skills (written and verbal).
• Confidence in handling customer queries and complaints.
• Problem-solving and troubleshooting abilities.
• Good interpersonal skills.
• Ability to work under pressure and manage multiple tasks.
  
  

Skills: Zoho, Ms Office, zendesk, Salesforce, Crm

Experience: 1.00-6.00 Years