Key Responsibilities
- Manage and maintain customer and sales data in Zoho CRM.
- Manage Shopify orders, including order processing, tracking, and status updates.
- Handle customer queries and support requests through LimeChat.
- Manage inbound and outbound customer calls using Exotel.
- Manage walk-in customers, understand their requirements, and provide appropriate assistance.
- Coordinate order replacements and customization requests with customers and internal teams.
- Handle hospitality and front-desk responsibilities, ensuring a professional and welcoming customer experience.
About Company: Transforming the perception of gifting culture, BoxUp is a Bangalore-based gifting company founded in 2017. BoxUp is India's premier online gifting destination that makes it easy to send a thoughtful, personalized gift box to your loved ones. Our curated selection of gifts and boxes makes gifting convenient and hassle-free for corporates and wedding return favors. We are proud to work with some of the largest organizations. Some of our clients are Lamborghini, KPMG, Spotify, Flipkart, Livspace, Bigbasket, TEDx, NetApp, Onmobile, Synctactic.ai, Siemens, and Software AG. BoxUp has the goal of bringing to life a culture of celebration through gifting and turning every special day into a memorable one.
