Customer Support Executive

Key Responsibilities:

Handle incoming customer inquiries via calls, emails, and chat support.

Provide accurate and complete information about products and services.

Resolve customer complaints and issues promptly with a professional approach.

Maintain records of customer interactions, transactions, and feedback.

Follow up on customer queries and ensure timely resolution.

Work closely with internal teams to escalate and resolve critical issues.

Identify customer needs and suggest appropriate solutions or services.

Ensure a high level of customer satisfaction by delivering quality service.

Meet service level targets and performance metrics.

Stay updated with company policies, processes, and product knowledge.