Customer Support Executive US time

Zizzy is a dynamic digital creative agency based in Ahmedabad, focused on delivering impactful outcomes for its clients through innovative and engaging content. Our team comprises talented strategists, storytellers, planners, and creative thinkers who excel in crafting unique solutions. We specialize in a full range of 360-degree marketing services, including social media marketing, search engine optimization, e-commerce solutions, app and website development, media buying and planning, influencer marketing, video production, public relations, and UI/UX design. As an integrated creative agency, we are committed to delivering exceptional results and building strong partnerships.

This is a full-time on-site role located in Ahmedabad for a Customer Support Executive. The role involves providing high-quality customer service to ensure customer satisfaction. Responsibilities include assisting customers with inquiries, troubleshooting technical issues, responding to customer requests via online platforms, and delivering effective resolutions in a timely manner. The candidate will also focus on maintaining and improving customer relationships through proactive and collaborative communication.

• Strong skills in Customer Support and Customer Service to effectively address and resolve queries.
• Experience in ensuring Customer Satisfaction and managing Online Support operations proficiently.
• Technical Support skills to diagnose and resolve technical issues with ease.
• Excellent written and verbal communication skills for professional and empathetic customer interactions.
• Problem-solving skills and the ability to function effectively in a fast-paced environment.
• Previous experience in a similar customer-facing role is advantageous.
• Fluency in English and knowledge of customer service tools and technologies is a plus.