Search by job, company or skills

appitsimple infotek pvt ltd

Customer support executive

appitsimple infotek pvt ltd
Ahmedabad, India
Fresher
Save
new job description bg glownew job description bg glow
  • Posted a day ago
  • Be among the first 10 applicants
Early Applicant

Job Description

About CallHippo

CallHippo is a futuristic virtual phone system that revolutionises communication for businesses of all scales and sizes. Established with the aim of enhancing customer communications and boosting team collaboration, it offers an array of 50+ advanced features. The company has a strong global presence, with footprints in 80+ countries.

To know more: https://callhippo.com/

Work Location: In office

Timings: Rotational

What You'll Do

  • Handle live chats and support tickets across multiple channels on a daily basis
  • Maintain an Average Response Time (ART) of under 1 minute, as live chat is our primary support channel
  • Consistently achieve a CSAT score of 4/5 or higher
  • Meet defined SLA targets for first response and resolution across chats, tickets, and WhatsApp support
  • Provide timely and accurate WhatsApp support with a customer-first approach
  • Close a high volume of support tickets each month without compromising on quality
  • Troubleshoot issues efficiently and provide clear solutions to ensure customer retention
  • Take ownership of issues until resolution and coordinate with internal teams when escalation is required

Required Skills & Experience

  • Prior experience in Technical Support, preferably for VoIP / Telecom / SaaS products
  • Strong hands-on experience in troubleshooting application-based software
  • Basic understanding of VoIP concepts such as call flow, DID numbers, carriers, and call logs
  • Excellent written/Verbal communication skills
  • Ability to work in a fast-paced, performance-driven support environment
  • Comfortable working with support metrics like CSAT, SLA, ART, and ticket closure targets

Perks of Working with Us!

  • 5-day Workweek
  • Uncapped Performance-Based Incentives
  • Reward & Recognition Programs
  • Annual Company Retreats
  • Employee Referral Rewards

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Telecommunications
Employment Type:
Full time

Job ID: 147427643

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 14-05-2026 06:46:57 PM
Homejobs in AhmedabadCustomer support executive

Similar Jobs

Customer Support Executive

GROWING STARS CONSULTING PRIVATE LIMITED
G
Ahmedabad, Jaipur, Delhi NCR

Skills:

crm software, Technical Support, Customer Service, Communication Skills, Data Entry, Time Management, Problem Solving, Multitasking, Product Knowledge, Customer Relation, Customer Support, Customer Care, Customer Experience, Handling Customer, Business Devlopment, Customer Focus, Solving Problems

Early Applicant

SaaS Sales and Customer Support Executive

shipturtle
Ahmedabad, India

Skills:

Magento, Shopify, Woocommerce, CRM Tools, e-commerce platforms, Saas Sales

Customer Support Executive

Renee Cosmetics
Ahmedabad, India

Skills:

CRM system, Installation, setup processes, Troubleshooting, product registration, customer inquiries handling

Customer Support Executive

magnifico resins
Ahmedabad, India

Skills:

online support , Excel, product explanation, CRM Tools, technical support

Part-Time Customer Support Executive (Work From Home)

Busibud Solutions Private Limited
Remote

Skills:

Written Communication, Email Support, Live Chat Support, Night Shift Flexibility, Team Coordination, Customer Troubleshooting, KPI Awareness, Problem Solving, Time Management, Attention To Detail