SaaS Sales and Customer Support Executive

This role may require working in any of the following time zones, depending on business requirements: 10:00 AM to 7:00 PM, 3:00 PM to 12:00 AM, or 6:00 PM to 3:00 AM.

Job Title: SaaS Sales and Customer Support Executive

Job Location: Ahmedabad (Onsite)

Experience: 0-2 years of experience

About Us

Shipturtle is transforming eCommerce through collaborative, tech-driven solutions for online retailers. We enable brands to build custom vertical marketplaces and manage brand collaborations, simplifying product management, order fulfillment, and multi-seller operations.

With seamless integrations across Shopify, WooCommerce, and Magento, Shipturtle is a fast-growing SaaS platform helping global brands build and scale modern eCommerce ecosystems.

Job Summary/Objective:

We are looking for a dynamic SaaS Sales Executive to engage with clients, drive customer acquisition, and enhance product adoption. The ideal candidate will conduct product demos, handle inbound leads, and close deals while ensuring a seamless customer experience. This role requires strong communication skills, a customer-centric mindset, and an understanding of e-commerce platforms.

Responsibilities:

• Engage with clients and conduct live product demonstrations at Google Meet.
• Understand customer requirements and position Shipturtle's solutions effectively.
• Respond to inbound sales inquiries via email, chat, and calls.
• Build and nurture strong client relationships to drive sales conversions.
• Collaborate with marketing and tech teams to provide customer insights for product enhancements.
• Manage leads and customer interactions using CRM tools, ensuring timely follow-ups.
• Stay updated on industry trends and competitor offerings to refine sales strategies.
• Identify recurring customer concerns and suggest improvements to optimize the sales process..

Requirements:

• 0 -2 year of experience in SaaS sales, e-commerce, or tech-based solutions.
• Excellent verbal and written communication skills in English.
• Ability to conduct engaging and persuasive product demos.
• Strong problem-solving skills with a customer-first approach.
• Basic knowledge of e-commerce platforms like Shopify, WooCommerce, or Magento is a plus.
• Familiarity with CRM tools and lead management.

How to Apply: If you have experience in SaaS sales, lead generation, or business development, we'd love to hear from you! Send your resume to [Confidential Information]