Company Description
Founded in 2005, Altruist Technologies Pvt. Ltd. is a leader in Mobile Social Networking across India, Indonesia, and Nigeria, with a growing presence in other regions. Known for its innovative solutions, Altruist provides voice-based mobile social networks, mobile/digital strategies, and infrastructure management for media clients, brands, and content distributors. The company also excels in M-Governance, handset-based applications, and video-sharing platforms. As a market leader in the Indian MVAS (Mobile Value Added Services) social networking space, Altruist has strong technical capabilities and partnerships with leading Indian telecom operators, reaching over 55% of total mobile subscribers. Its services include Voice and Web-Based Value Added Services, Business Process Outsourcing, IT, and Interactive Communication solutions.
Role Description
This is a full-time, on-site role for a Customer Support Executive based in Indore. The Customer Support Executive will handle day-to-day responsibilities such as addressing customer queries, ensuring customer satisfaction through timely and effective communication, and providing online and technical support. The role requires close collaboration with the team to ensure customer service excellence and resolve issues promptly.
Qualifications
- Proficiency in Customer Support, Customer Service, and ensuring high levels of Customer Satisfaction
- Capability to deliver Online Support and manage customer interactions effectively
- Experience in providing impactful Technical Support to resolve product or service-related issues
- Strong interpersonal and communication skills
- Problem-solving abilities with attention to detail
- Prior experience in the telecommunication or IT sector is an advantage
- Proficiency in using support software and CRM tools
- Minimum educational qualification: Bachelor's degree in any field or equivalent practical experience
