Company Description
TP Group, formerly known as Teleperformance, has been a trusted leader in digital business services for nearly 47 years. As technology evolves in the AI era, we've reimagined ourselves as a sharper, more modern, and empathetic organization. At TP, we continue to deliver world-class solutions with a future-focused mindset, staying committed to innovation and excellence. Join us on our journey toward shaping the future of customer experience.
Role Description
This is a full-time, on-site role for a Customer Care Executive - Tamil, based in Indore. The responsibilities include handling customer inquiries, resolving issues efficiently, ensuring customer satisfaction, and delivering quality service through effective communication. The role may also involve providing product or service information and recommending solutions to meet customer needs.
Qualifications
- Proficiency in Customer Support, Customer Service, and Customer Satisfaction
- Strong Communication skills, with fluency in Tamil and basic proficiency in English or Hindi
- Basic understanding or experience in Sales and recommending solutions to customers
- Problem-solving and active listening skills
- Adaptability and ability to work effectively in an on-site team environment
- Previous experience in customer-facing roles is a plus
- High school diploma or equivalent; additional certifications are advantageous
