About The Company
Zobone International Outsourcing Pvt. Ltd. is a leading provider of comprehensive outsourcing solutions, specializing in property management, customer support, and business process outsourcing services. With a focus on delivering exceptional quality and innovative solutions, we serve clients across various industries, including real estate, finance, and technology. Our commitment to excellence and customer satisfaction has established us as a trusted partner for organizations seeking reliable and efficient outsourcing services. Located in Rajkot, India, we pride ourselves on fostering a dynamic, inclusive, and growth-oriented work environment that encourages professional development and continuous learning.
About The Role
We are seeking a skilled and dynamic Customer Support Executive to join our UK Property Management team, operating from our Rajkot office. In this role, you will serve as a key point of contact between our Rajkot-based team and the London client team, supporting day-to-day operations for a UK-based property management company. The ideal candidate is highly organized, an excellent communicator in English, and capable of managing multiple priorities in a fast-paced, international environment. This position offers an exciting opportunity to gain exposure to the UK property market and develop valuable skills in customer service, operations, and stakeholder management.
Qualifications
- Exceptional communication skills in English, both written and verbal.
- Proficiency in using CRM systems and MS Office applications.
- Strong organizational and multitasking abilities.
- Ability to work effectively in a fast-paced, international environment.
- Fresh graduates with outstanding communication skills and a proactive attitude are encouraged to apply. Relevant experience is an advantage but not mandatory.
- Flexibility to work in different shifts as per the summer and winter schedules.
Responsibilities
- Client & Stakeholder Communication:
- Handle residential property compliance enquiries via phone, email, and WhatsApp.
- Liaise daily with landlords, tenants, UK Council officers, and other stakeholders.
- Build and maintain strong professional relationships with all parties, including local authorities.
- Operations & Coordination:
- Coordinate seamlessly with the Rajkot-based team and the London client team to ensure smooth operations.
- Support the UK-based client's lettings and commercial department on a day-to-day basis.
- Update and maintain appointment sheets, verifying that property managers have completed required visit sheets and videos.
- Work on the CRM system to manage records, communications, and task tracking accurately.
- Issue Resolution & Complaint Handling:
- Effectively resolve discrepancies and complaints from landlords and tenants relating to maintenance issues.
- Escalate complex issues to the appropriate team members in a timely manner.
- Flexibility & Learning:
- During the initial onboarding period, work as a buffer team member across multiple project functions to gain a 360-degree understanding of all processes.
- Adapt dynamically to changing priorities and responsibilities as required by the project.
Benefits
- Paid sick time and paid time off to support your well-being and work-life balance.
- Structured onboarding and comprehensive 360-degree project training to ensure your success in the role.
- Opportunity to gain hands-on experience working with a UK-based property management company.
- Exposure to international operations and processes, enhancing your professional growth.
- Competitive salary aligned with your experience and performance.
Equal Opportunity
Zobone International Outsourcing Pvt. Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, regardless of race, gender, age, religion, or disability, and believe in providing equal opportunities for growth and development within our organization.
