Customer Support Executive

Location: Remote

Company - TalentGum

Industry: E- Learning

Employment Type: Full-time

Time - 4 AM to 12 PM (1 Hour Break in Between)

Role: Executive – Customer Support

About TalentGum :

TalentGum provides world-class extracurricular learning experiences for children aged 5–14 years across music, dance, chess, and public speaking. Our mission is to make creative skill learning fun, structured, and impactful for young learners globally.

Role Overview :

We are looking for a proactive and people-oriented Customer Support Executive who can manage daily operations, lead a support team, and handle customer escalations with empathy and efficiency. The ideal candidate is a strong communicator with hands-on experience in team management and process coordination.

Key Responsibilities :

Handle customer queries via calls, chats, and emails in a timely and professional manner

Resolve customer complaints and provide appropriate solutions within defined timelines

Escalate complex issues to the Team Lead when required

Maintain accurate records of customer interactions in CRM systems

Follow up with customers to ensure resolution and satisfaction

Coordinate with internal teams (Sales, Operations, Academics) for issue resolution

Ensure adherence to defined SLAs and service quality standards

Gather customer feedback and share insights for process improvement

Required Skills & Qualifications :

1–2 years of relevant experience in customer support, or team management

Exceptional verbal communication skills

Proven ability to manage and motivate a team

Strong problem-solving and escalation-handling skills

Customer-centric mindset with attention to detail

Ability to work in a fast-paced, dynamic environment

Preferred Skills :

Experience in EdTech, service-based, or customer-centric organizations

Prior experience handling customer escalations and conflict resolution

Familiarity with CRM tools or support ticketing systems

Why Join TalentGum

Opportunity to lead and grow a high-impact team

Fast-growing organization with global exposure

Collaborative and supportive work culture

Scope for learning, ownership, and career growth