Customer Support Executive

Location: Remote

Company - TalentGum

Industry: E- Learning

Employment Type: Full-time

Time - 4 AM to 12 PM (1 Hour Break in Between)

Role: Executive – Customer Support

About TalentGum :

TalentGum provides world-class extracurricular learning experiences for children aged 5–14 years across music, dance, chess, and public speaking. Our mission is to make creative skill learning fun, structured, and impactful for young learners globally.

Role Overview :

We are looking for a proactive and people-oriented Customer Support Executive who can manage daily operations, lead a support team, and handle customer escalations with empathy and efficiency. The ideal candidate is a strong communicator with hands-on experience in team management and process coordination.

Key Responsibilities :

● Handle customer queries via calls, chats, and emails in a timely and professional manner

● Resolve customer complaints and provide appropriate solutions within defined timelines

● Escalate complex issues to the Team Lead when required

● Maintain accurate records of customer interactions in CRM systems

● Follow up with customers to ensure resolution and satisfaction

● Coordinate with internal teams (Sales, Operations, Academics) for issue resolution

● Ensure adherence to defined SLAs and service quality standards

● Gather customer feedback and share insights for process improvement

Required Skills & Qualifications :

● 1–2 years of relevant experience in customer support, or team management

● Exceptional verbal communication skills

● Proven ability to manage and motivate a team

● Strong problem-solving and escalation-handling skills

● Customer-centric mindset with attention to detail

● Ability to work in a fast-paced, dynamic environment

Preferred Skills :

● Experience in EdTech, service-based, or customer-centric organizations

● Prior experience handling customer escalations and conflict resolution

● Familiarity with CRM tools or support ticketing systems

Why Join TalentGum

● Opportunity to lead and grow a high-impact team

● Fast-growing organization with global exposure

● Collaborative and supportive work culture

● Scope for learning, ownership, and career growth