Customer Support Executive
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Location: Remote
Company - TalentGum
Industry: E- Learning
Employment Type: Full-time
Time - 4 AM to 12 PM (1 Hour Break in Between)
Role: Executive – Customer Support
About TalentGum :
TalentGum provides world-class extracurricular learning experiences for children aged 5–14 years across music, dance, chess, and public speaking. Our mission is to make creative skill learning fun, structured, and impactful for young learners globally.
Role Overview :
We are looking for a proactive and people-oriented Customer Support Executive who can manage daily operations, lead a support team, and handle customer escalations with empathy and efficiency. The ideal candidate is a strong communicator with hands-on experience in team management and process coordination.
Key Responsibilities :
Handle customer queries via calls, chats, and emails in a timely and professional manner
Resolve customer complaints and provide appropriate solutions within defined timelines
Escalate complex issues to the Team Lead when required
Maintain accurate records of customer interactions in CRM systems
Follow up with customers to ensure resolution and satisfaction
Coordinate with internal teams (Sales, Operations, Academics) for issue resolution
Ensure adherence to defined SLAs and service quality standards
Gather customer feedback and share insights for process improvement
Required Skills & Qualifications :
1–2 years of relevant experience in customer support, or team management
Exceptional verbal communication skills
Proven ability to manage and motivate a team
Strong problem-solving and escalation-handling skills
Customer-centric mindset with attention to detail
Ability to work in a fast-paced, dynamic environment
Preferred Skills :
Experience in EdTech, service-based, or customer-centric organizations
Prior experience handling customer escalations and conflict resolution
Familiarity with CRM tools or support ticketing systems
Why Join TalentGum
Opportunity to lead and grow a high-impact team
Fast-growing organization with global exposure
Collaborative and supportive work culture
Scope for learning, ownership, and career growth
Job ID: 145953913
Skills:
Sizing, CRM or helpdesk tools, Fabrics, e-commerce operations, fashion trends
Skills:
Customer Support, Communication Skills
Skills:
consultative sales , Ticketing Tools, Customer Support, CRM
Skills:
Customer Service, Problem Solving, Communication Skills, Active Listening, Technical Support, crm software
Skills:
Communication Skils, Hindi, Customer Support Executive
