This is a remote position.
Job Title: Customer Support Executive
Role Type: Customer Support / Client Relations
Location: Remote
Employment Type: Full-Time
Hey there, Problem-Solver! Help our customers get the most out of Acowale and create delightful experiences.
What You'll Do- Be the first point of contact for customer queries via email, chat, and calls.
- Understand customer issues and provide accurate solutions.
- Document common problems and solutions to improve internal knowledge base.
- Collaborate with product, technical, and marketing teams for complex issues.
- Maintain high standards of customer satisfaction.
- Identify trends in customer issues and suggest process or product improvements.
Requirements
- Strong communication skills written and verbal.
- Empathy, patience, and problem-solving mindset.
- Basic understanding of product or software troubleshooting.
- Team player with a customer-first attitude.
Benefits
- Directly impact customer happiness and experience.
- Exposure to product, tech, and operations teams.
- Grow your skills in communication, problem-solving, and customer success.
- Work in a fast-paced, collaborative environment.
