Company Description
NoBrokerHood is a technologically advanced platform offering visitor, community, and finance & asset management systems to enhance the security and convenience of gated communities. Launched in 2018 as a subsidiary of NoBrokerIndia's first prop-tech unicornNoBrokerHood has quickly captured 50% of the market share, managing over 25,000 societies and securing the lives of more than 48 lakh families across India. The platform caters to society stakeholders, providing solutions for admins, guards, and residents, while also offering services such as property rental, selling, and monetization opportunities for societies. With Level 1 PCI-DSS Certification, GDPR compliance, and ISO 27001 certification, NoBrokerHood guarantees industry-leading data privacy and security. Backed by a $5 million investment from Google, the company is poised for continued growth and innovation.
Role Description
This is a full-time on-site role located in Bengaluru for an ERP Operations (Customer Support) professional. The role involves addressing and resolving customer inquiries related to ERP systems, analyzing client requirements, and ensuring seamless support for finance and community management operations. You will collaborate with cross-functional teams to resolve issues, provide proactive solutions, and foster strong relationships with customers to maximize satisfaction.
Qualifications
- Should have 6 months to 1 year in ERP Operations.
- Should be Proficient in English and Hindi Mandatory.
- Handle all communication with clients (RWA/FMs) and maintain good relationships
- Monitor how well the ERP system is working billing, complaints, reports, tickets, etc.
- Ensure fast resolution of issues raised by societies
- Coordinate with internal teams to fix service-related problems
- Track service performance using dashboards and reports
- Conduct review calls, share updates, and ensure SLA commitments are met
- Work to retain clients, improve satisfaction (NPS), and avoid escalations
