Description
We are seeking a dedicated Customer Support Associate to join our team in India. The ideal candidate will be responsible for providing exceptional support to our customers and ensuring their satisfaction.
Responsibilities
- Provide excellent customer service and support to clients via phone, email, and chat.
- Resolve customer queries and issues in a timely and efficient manner.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to ensure customer satisfaction and resolve issues.
- Assist in the development and implementation of customer service policies and procedures.
Skills and Qualifications
- 1-3 years of experience in customer support or a related field.
- Proficient in using customer service software and tools.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
