Description
We are looking for a Customer Support Associate with 1-3 years of experience to join our team. The ideal candidate should have excellent communication skills, be able to multitask and work in a fast-paced environment, and have a passion for customer service.
Responsibilities
- Responding to customer inquiries via phone, email, and chat
- Providing excellent customer service by resolving customer issues in a timely manner
- Maintaining accurate records of customer interactions and transactions
- Collaborating with other teams to ensure customer satisfaction
- Identifying and escalating issues to the appropriate team members
- Providing feedback to management on customer trends and issues
Skills and Qualifications
- Bachelor's degree in any discipline
- 1-3 years of experience in customer support or related field
- Excellent communication skills in English and Hindi
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills
- Attention to detail
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and customer support software
