Description
We are seeking a Customer Support Associate who is fluent in Malayalam to join our team. This is a work-from-home position based in India, where you will be responsible for providing exceptional customer service to our clients. The ideal candidate will have 0-2 years of experience in customer support or a related field, with a passion for helping others and a commitment to delivering high-quality service.
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Provide accurate information about products and services to customers in Malayalam.
- Resolve customer issues efficiently and effectively while ensuring customer satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes and enhance the customer experience.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
Skills and Qualifications
- Fluent in Malayalam and English, both written and spoken.
- Strong communication and interpersonal skills.
- Ability to handle customer complaints and resolve issues in a calm and professional manner.
- Basic computer skills and familiarity with CRM software.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and manage time effectively in a remote work environment.
