About the Client:
One of our client, who is a modern visitor management platform helping organizations create secure, seamless, and delightful front-desk experiences for employees, visitors, contractors, and guests. We work with businesses across North America and globally to streamline check-ins, improve security & compliance, and elevate workplace experiences with a simple, powerful SaaS product.
Role Overview:
We're hiring a customer-obsessed Customer Success + Sales Support Specialist to work closely with US customers across the journey: pre-sales support, onboarding, adoption, and renewals. If you're a crisp communicator who loves owning outcomes and building relationships, this role is for you.
What you'll do
- Support the US sales process: respond to customer questions, coordinate demos, handle documentation/security requests, and keep follow-ups tight.
- Own onboarding + rollout for new customers: kickoff calls, training, go-live support, and ongoing success check-ins.
- Manage escalations: triage issues, coordinate with engineering, and keep customers informed with clear timelines and updates.
- Drive adoption and expansion: identify upsell opportunities, support renewals, and ensure customers see measurable value.
- Keep everything organized in CRM and shared docs: notes, next steps, action items, and handoffs.
What we're looking for
- 23 years of experience in Customer Success / Sales Support / Account Management / Inside Sales. (B2B SaaS preferred)
- Hands-on experience working with US customers. (calls, email, demos, onboarding, renewals)
- Excellent communication skills (spoken + written): confident on calls, clear in email, strong at driving next steps.
- Strong ownership, fast learning, and ability to coordinate across Sales, Product, and Engineering.
- Comfortable using CRM + support tools. (HubSpot/Salesforce, ticketing tools, Zoom/Meet, Slack)
Bonus points
- Experience supporting enterprise customers. (security reviews, procurement, multi-stakeholder rollouts)
- Familiarity with SaaS onboarding, customer health, renewals, and expansion motions.
