- Opportunity to learn
- Great growth pace
About Our Client
The hiring organisation is a well-established player in the mechanic centric quick commerce platform
Job Description
All customer interaction channels: WhatsApp, Helpline calls, App enquiries, web chat
- Ensure TAT-based query resolution (orders, product availability, delivery, returns, payment issues)
- Build SOPs, scripts, escalation matrix, and tracking mechanisms
- Monitor customer query trends to flag product gaps, catalogue issues, and delivery pain pointsManagement & Inside Sales
- Manage incoming generated by marketing and field teams (mechanic sign-ups, product enquiries, promotions)
- Convert incoming into orders / repeat orders / catalogue adoption
- Design inside sales playbook: pitch formats, objection-handling guides, mechanic call scripts
- Own funnel KPIs: order %, repeat rate, conversion time Team Management
- Manage a team of 4-8 Customer Executives / Inside Sales Agents
- Train team on product knowledge, mechanic behaviors, catalogue usage & CRM
- Build incentive plans focused on conversion, CSAT, and repeat
engagement
The Successful Applicant
Experience in customer care, inside sales, or contact center, ideally in B2B or
supply-chain-led business
- Strong communication skills (Hindi + English essential; Telugu/Kannada/Marathi
advantageous)
- Ability to build and manage scripts, playbooks, SOPs, dashboards, FCR, SLAs
- Familiarity with CRM tools, WhatsApp Business API, VOIP systems, or customer software
Strong problem-solving skills and ability to drive conversion under pressure
What's On Offer
- Opportunity to work with a reputed organisation
- Company culture that fosters growth and innovation.
Contact: Parul Tripathi
Quote job ref: JN-122025-6894598
