Customer Success Executive

About Thalamus AI

Thalamus AI is an AI-native RFP and proposal platform that helps enterprise proposal teams automate the full RFP lifecycle - from bid qualification and requirement mapping to SME collaboration, compliance tracking, addendum management, source-linked proposal drafting, and post-submission learning.

Why This Role Matters

Our customers are not small businesses. They are Fortune 500 enterprise teams running high-stakes proposal and revenue workflows. Adoption, trust, and outcomes matter more than features.

This role sits at the center of that. You'll work directly with customers in the US/ Canada, help them implement Thalamus into real workflows, and ensure they see measurable impact - faster responses, better accuracy, and higher win rates. This is not a support role.

This is customer ownership + product influence + real business impact.

What you'll do

• Own post-sale customer lifecycle for North America accounts
• Lead onboarding and implementation for new enterprise customers
• Work closely with proposal managers, sales teams, and operations leaders
• Drive product adoption across real workflows (not just feature usage)
• Act as the primary point of contact for customer queries, feedback, and success planning
• Identify expansion opportunities (upsell/ cross-sell) in collaboration with founders
• Translate customer workflows into product feedback for the engineering team
• Track usage, engagement, and outcomes to ensure customer success
• Support customers during critical RFP / proposal cycles when it matters most

What we're looking for

• 1-3 years of experience in Customer Success, Account Management, or post-sales roles in SaaS
• Experience working with US / North America customers (required)
• Strong communication skills - clear, structured, and confident in customer-facing situations
• Ability to understand workflows, not just features
• Comfortable handling enterprise stakeholders (proposal teams, sales leaders, operations)
• High ownership mindset - you don't wait for instructions
• Ability to work in US time zones from India

Nice to have

• Experience in AI SaaS or enterprise software
• Exposure to RFP tools, proposal workflows, or sales enablement platforms
• Experience working with mid-market or enterprise customers
• Familiarity with tools like Hubspot, Slack, Sharepoint or knowledge management platforms

Why join Thalamus AI

• Work directly with founders on product and customer strategy
• High ownership role with real visibility into customer impact
• Early-stage environment — fast learning, fast growth
• Opportunity to shape how enterprise AI products are adopted
• Strong exposure to North American enterprise customers

Location/ Work Model

• Hybrid (Bangalore, Karnataka)
• Working hours aligned with US time zones

Equal Opportunity

Thalamus AI is an equal opportunity employer. We hire based on capability and potential - not background.

Learn more at https://thalamushq.ai/