Customer Success Executive

About your new company!!

Collegedunia is an education portal, matching students with the best colleges in India & abroad. We help in college research, exam prep tips, application process & also provide insights on-campus life. Launched in 2014, we are the highest ranked portal by Similar Web in education.

We have also been awarded as - Best Educational Portal- by IAMAI in 2017, and listed by TechinAsia as Top 100 Startups in Asia. Collegedunia is fueled by the energy of over a 1000 individuals having an average age around 25 years. The talent pool comprises data analysts, engineers, designers, writers,managers, marketers, which is increasing at 10% every month.

Collegedunia Sees fastest growth amongst peers- Report 92Cr Revenue in FY20-21 Featured in

LiveMint

https://www.livemint.com/brand-post/collegedunia-sees-fastest-growth-among-peers-reports-92-cr-revenue-in-fy2021-11627909879747.html

To Know More About Us :

● https://www.linkedin.com/company/collegedunia

● https://www.techinasia.com/india-collegedunia-career-counseling

● https://www.thehindubusinessline.com/business-wire/collegedunia-bags-first-position-in-india-digital-awards-2017/article9538122.ece

Work Culture:

● https://medium.com/life-at-collegedunia

We are looking for:

Exciting times lie ahead! At Collegedunia, one of the leading educational portals, we are currently looking for a

talented individual to join our innovative and passionate team. We are looking for a proactive and

customer-focused Customer Success Executive (CSE) to manage user support, coordinate cross-functional

feedback, and contribute to inside sales initiatives. The ideal candidate should have excellent communication

skills, problem-solving ability, and experience handling customer interactions in a fast-paced environment.

Responsibilities and Duties:

● Resolve user queries and support tickets efficiently through calls, emails, and chat support channels.

● Provide prompt assistance to users while ensuring a seamless customer experience and high satisfaction

levels.

● Coordinate with Product and Content teams by sharing user feedback, bugs, and improvement suggestions for

faster resolution.

● Track recurring issues and ensure proper follow-up until closure.

● Pitch platform features and premium subscription plans to active users and potential leads to drive

conversions.

● Maintain accurate records of customer interactions, feedback, and sales updates in internal systems.

● Collaborate with cross-functional teams to improve user engagement, retention, and overall service quality.

Our Wish Your Skills

● 1+ years of experience in Customer Success, Account Management, Customer Experience, Inside Sales, or Client Servicing roles.

● Proven track record of managing, retaining, and growing customer relationships while ensuring high customer

satisfaction.

● Strong understanding of customer lifecycle management, customer engagement strategies, and support best

practices.

● Excellent verbal and written communication, interpersonal, and problem-solving skills.

● Ability to multitask, handle customer queries efficiently, and collaborate effectively with cross-functional teams.

Requirements (Must)

● Prior experience in customer support or inside sales (EdTech background preferred).

● Strong communication, multitasking, and interpersonal skills.