Customer Success Executive (Signalor)

Customer Success Executive (Signalor)

Location: Mumbai (On-site)

Experience: 0 – 1 Year

Employment Type: Full-time

Salary: INR 1.8 LPA CTC

About the Role

Optiminastic is building Signalor.ai, one of India's most exciting AI visibility and GEO platforms for global brands, agencies, and growth teams. Search is changing fast. People are no longer only asking Google. They are asking ChatGPT, Perplexity, Gemini, Claude, and other AI engines what to buy, which brands to trust, and who the best providers are. Signalor.ai helps brands understand, track, and improve how they appear inside AI-generated answers with sophisticated tech.

We are looking for a Customer Success Executive who can help our customers get the most out of Signalor.ai from day one. This role is perfect for someone who has completed an internship in SEO, AI tools, SaaS, digital marketing, or customer success, and is excited to work at the intersection of AI, search, content, and customer growth.

You will be the bridge between our customers and the product. You will help users onboard (if they want support), explain their AI visibility reports, track competitor insights, detail opportunities, and ensure they see clear value from Signalor.ai.

This is not a boring support role. You will be part educator, part strategist, part product thinker, and part customer champion.

Key Responsibilities

• Communicate with customers and support customer engagement initiatives.
• Assist customers with onboarding and product-related interactions.
• Maintain regular communication with customers and prospects.
• Utilize AI tools to support customer success activities.
• Coordinate with internal teams to address customer requirements.
• Maintain records of customer interactions and feedback.
• Support customer retention and relationship-building initiatives.
• Assist in expanding customer adoption and engagement efforts.

Must-Haves

• Strong Communication Skill.
• SEO/AI SaaS Internship.
• Affluent with AI.
• Hard Worker.
• Extrovert.
• Self-driven.

Good to Have

• SEO Certification.
• Knowledge of GEO (Generative Engine Optimization).
• Knowledge of AEO (Answer Engine Optimization).

What You Will Gain

• Exposure to the SEO and AI SaaS industry.
• Opportunity to work with AI-powered tools and platforms.
• Hands-on experience in customer success and customer engagement activities.
• Exposure to customer onboarding and relationship management processes.
• Opportunity to contribute to the growth of an emerging product.

Apply now via LinkedIn or send your CV and portfolio to [Confidential Information].