Customer Success Associate

Job Description:

Join AlmaShines Technologies as a Customer Success Associate!

Location: Ahmedabad, India (Onsite)

Employment Type: Full-time, Onsite

About Us:

AlmaShines Technologies Private Limited, founded by IIT Kanpur alumni, provides innovative cloud-based solutions to educational institutions. We empower institutes to build and manage alumni communities through platforms such as Alumni Management Systems, Virtual Alumni Events, and Mobile Apps. Trusted by over 850 institutes across 14 countries, AlmaShines is transforming alumni engagement globally.

Position Overview:

We are seeking a motivated Customer Success Associate to join our on-site team in Ahmedabad. In this role, you'll be essential to helping our clients successfully leverage our education-focused platforms to achieve their goals.

Key Responsibilities:

• Customer Onboarding: Guide clients through a smooth onboarding process, ensuring they understand our products and services.
• Relationship Management: Serve as the primary point of contact for clients, building and maintaining strong relationships and advocating for their needs.
• Customer Success Planning: Collaborate with clients to develop success strategies and track their progress.
• Product Training & Adoption: Provide training to help clients maximize platform usage.
• Proactive Support: Identify potential challenges and address them with timely solutions.
• Issue Resolution: Handle client inquiries and coordinate with internal teams to resolve issues.
• Feedback & Advocacy: Gather client feedback for product improvements and share success stories within the company.
• Renewals & Upsells: Work with the Sales team to secure renewals and explore upselling opportunities.
• Client Engagement: Organize events and webinars to promote product usage and client engagement.

What We're Looking For:

• Strong communication and relationship-building skills.
• Problem-solving ability combined with strategic thinking.
• Ability to understand and explain software products.
• Customer-centric and proactive mindset.
• Familiarity with SaaS business models and client lifecycles.
• Adaptable and able to work in a fast-paced environment.

Requirements:

• Bachelor's degree in a relevant field.
• 0–3 years of experience in customer success, account management, or a related role is preferred.

Compensation (CTC):

• Annual CTC: ₹4,00,000 – ₹6,50,000 LPA
• Fixed Pay: ₹4,00,000 – ₹6,00,000 per year
• Variable Pay: ₹50,000 per year

This will be based on your experience, skills, and alignment with the role. We believe in fair, performance-driven compensation and ensure clarity from day one to make the hiring process transparent for both sides.

Important: Candidates whose expected CTC aligns with the above structure are encouraged to apply.

Why Join AlmaShines

At AlmaShines, you'll be part of a mission to enhance alumni engagement and support the growth of educational institutes. If you are passionate about customer success and excited to join a dynamic team in Ahmedabad, apply today!