Company Description
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Role Description
This is a full-time, on-site role for a Customer Service Representative based in Mumbai. The role involves managing customer inquiries, providing support to resolve issues, ensuring customer satisfaction, and creating a positive customer experience. The Customer Service Representative will handle various customer interactions, maintain accurate records, and ensure prompt responses to queries while adhering to company policies and standards.
Qualifications
- Proficiency in Customer Service, Customer Support, and Customer Representatives skills to effectively address client needs.
- Demonstrated ability to enhance Customer Satisfaction and Customer Experience through efficient and empathetic communication.
- Strong problem-solving skills, active listening abilities, and a solutions-driven mindset.
- Strong interpersonal, communication, and time management skills.
- Experience working in customer-facing roles is an advantage but not mandatory.
- Proficiency in relevant software or CRM tools is preferred.
