Search Jobs
Search by job, company or skills
Search by job, company or skills
IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident management, addressing issues, and overseeing outage management. You will engage in investigations and work towards restoring services efficiently, ensuring a seamless experience for users and stakeholders alike.
Shift time 24/7 Shifts (rotational)
Work mode (WFO/WFH) - WFO
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in the documentation of processes and procedures to enhance team efficiency.
- Collaborate with cross-functional teams to ensure timely resolution of incidents and issues.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.
- Good To Have Skills: Experience with Customer Service Operations.
- Familiarity with troubleshooting techniques for desktop environments.
- Understanding of IT service management frameworks.
- Ability to communicate effectively with diverse teams and stakeholders.
Additional Information:
- The candidate should have minimum 1-2 years of experience in Microsoft Windows Desktop Management.
- This position is based in Hyderabad.
- A 15 years full time education is required.
Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.
Job ID: 135415077
