About The Company
Angara Ecommerce Pvt. Ltd. is a premier fine jewellery brand renowned globally for its exquisite gemstones, exceptional craftsmanship, and seamless online shopping experience. With a strong presence in the United States and various international markets, Angara India is rapidly expanding its footprint by combining premium design with innovative digital retail solutions. Our mission is to make high-quality, customizable gemstone jewellery accessible to customers across India, delivering personalized luxury at their fingertips. Recognized as the No.1 Online Jeweler in the US in 2020 by Newsweek, Angara has consistently earned accolades for its innovative approach, customer service excellence, and industry leadership. Our groundbreaking initiatives, including the Create with Angara platform, have garnered awards such as the Business Intelligence Group's 2024 BIG Innovation Award and a top spot in Fast Company's Most Innovative Companies 2024 list. Committed to maintaining the highest standards, Angara is dedicated to delivering an exceptional customer experience through innovation, quality, and trust.
About The Role
The role at Angara involves engaging with high-value customers through personalized, high-touch interactions to facilitate their journey in purchasing fine gemstone jewellery. The ideal candidate will handle qualified inbound inquiries and warm leads, providing expert guidance on gemstones, designs, and customization options to help customers make confident decisions. This position emphasizes building long-term relationships by reconnecting with existing clients, encouraging repeat business, and increasing customer lifetime value. Conducting video consultations to showcase products and explain their unique qualities forms a core part of this role, requiring professionalism, confidence, and excellent communication skills. The role offers an exciting opportunity to be part of a rapidly growing luxury e-commerce brand, delivering a bespoke experience that aligns with Angara's reputation for excellence and innovation.
Qualifications
- Previous experience in fine jewelry sales, customer service, or related luxury retail environments, preferably with exposure to US, UK, or EU clientele.
- Formal education or certification in jewelry, such as GIA, IGI, or equivalent, is highly desirable.
- Proven ability to influence purchase decisions and close high-value sales.
- Comfort and confidence in conducting video consultations and demonstrating products on camera.
- Exceptional spoken and written English skills, with a neutral or global accent, and the ability to adapt tone for diverse audiences.
- Strong ownership mentality, reliability, and adaptability to a fast-paced, dynamic work environment, including night shifts and peak season periods.
Responsibilities
- Respond promptly and professionally to incoming sales inquiries via phone, live chat, email, and video calls, ensuring each interaction is personalized and aligned with the brand's high-end standards.
- Conduct comprehensive jewelry consultations: understand customer needs, recommend suitable gemstone and design options, and explain product details such as gemstone quality, metal type, and customization possibilities.
- Engage with past customers through thoughtful follow-ups, occasion-based outreach, and personalized check-ins to foster loyalty and encourage repeat purchases.
- Manage the entire customer journey—from pre-purchase advice and order support to resolving issues and post-purchase follow-ups—always maintaining a sales-oriented approach.
- Own and continuously improve key performance metrics, including conversion rate, average order value, repeat purchase rate, customer satisfaction scores (CSAT), and online review ratings.
- Maintain accurate and detailed records within CRM and helpdesk systems, collaborating effectively with merchandising, operations, and marketing teams to resolve customer issues and enhance the overall experience.
Benefits
Joining Angara offers an opportunity to be part of a leading luxury e-commerce brand that values innovation, quality, and customer satisfaction. Employees enjoy a competitive salary structure, performance-based incentives, and comprehensive benefits packages. The company promotes a collaborative and dynamic work environment that encourages professional growth and skill development. Additionally, team members benefit from exposure to the fast-paced world of luxury retail, with opportunities to advance within the organization. Flexible work arrangements, training programs, and a supportive management team further enhance the employee experience, making Angara an ideal workplace for those passionate about fine jewelry and exceptional customer service.
Equal Opportunity
Angara Ecommerce Pvt. Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected characteristic. Our hiring practices are designed to ensure fairness and equal opportunity for all qualified candidates to contribute and thrive within our organization.
