Customer Service Executive

Job Description – Customer Service Executive Position

Chat & Email Support Work Mode Rotational Shifts (Morning / Afternoon / Evening / Night) About the Role We are hiring Customer Service Executives for Chat and Email Support. The role involves assisting customers through non-voice channels, providing accurate information, resolving queries efficiently, and ensuring a smooth and professional service experience. Compensation (CTC) CTC: 3.36 LPA CTC is subject to applicable deductions as per company policy.

Key Responsibilities

• Handle customer queries via chat and email channels
• Provide timely, accurate, and quality responses
• Resolve customer concerns with professionalism, empathy, and clarity
• Maintain and update customer records as required
• Meet defined KPIs such as response time, quality, and productivity
• Adhere to company policies and service standards

Eligibility Criteria

• Minimum qualification: 12th Pass (Graduates preferred)
• Excellent written communication skills
• Basic computer proficiency
• Willingness to work in rotational shifts
• Prior BPO experience is an advantage but not mandatory Shift Details 1 9-hour rotational shifts including morning, afternoon, evening, and night 2 Candidates must be comfortable working in rotational timings Additional Information Training will be provided prior to role deployment. Employment will be governed by company policies and guidelines.

How to Apply

Contact Person: Rhythm Chopra

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