Customer Service Representative

Position: Customer Support Associate (Blended - Chat & Email)

Location: Mohali

Company: Teleperformance

Salary: 28,000 CTC per month

Working Days: 5 days working

Shifts: Rotational shifts

Week Offs: 2 rotational week offs

Transportation: Cab provided during odd hours

ROLE OVERVIEW:

The Customer Support Associate will handle customer interactions through chat and email, ensuring timely, accurate, and professional responses. The role requires strong communication skills, problem-solving abilities, and a customer's first mindset.

ROLES AND RESPONSIBILITIES:

Respond promptly to customer queries via chat and email.

Provide accurate solutions and troubleshoot customer issues effectively.

Maintain a high level of professionalism and empathy during all customer interactions.

Document customer interactions and maintain records in the internal system.

Identify customer needs and provide appropriate guidance or information.

Escalate complex queries to the respective departments when needed.

Ensure adherence to quality and productivity standards.

Follow company guidelines, processes, and compliance requirements.

Manage multiple conversations simultaneously while maintaining accuracy.

Contribute to a positive and collaborative team environment.

SKILLS REQUIRED:

Excellent written communication skills.

Ability to multitask and manage time efficiently.

Problem solving attitude with a customer centric approach.

Basic computer knowledge and typing proficiency.

Ability to work in rotational shifts.

Teleperformance is an equal opportunity employer and encourages candidates with strong communication skill

Eligibility criteria Graduate fresher/Experience both can apply

Interested candidate can apply on [Confidential Information] or what's app- 9311652889