Customer Service Executive

Job Title: Customer Support Executive – Voice Process + Upselling

Company: Teleperformance

Location: Gurgaon – Downtown

CTC: Up to ₹5 LPA

Shift: Night Shift (6:30 PM onwards)

Transportation: Both-side cab facility provided

Job Summary

Teleperformance is looking for dynamic and customer-focused professionals for the Voice Process team. The role involves handling customer interactions, resolving queries efficiently, and identifying opportunities to upsell products and services while delivering an excellent customer experience.

Key Responsibilities

Handle inbound and/or outbound customer calls professionally.

Resolve customer queries, concerns, and complaints in a timely manner.

Deliver exceptional customer service and maintain high customer satisfaction levels.

Identify customer needs and recommend relevant products or services.

Achieve upselling and cross-selling targets as assigned.

Accurately document customer interactions and update records in the system.

Follow company policies, quality standards, and compliance guidelines.

Meet performance metrics including productivity, quality, and customer satisfaction.

Eligibility Criteria

Graduate in any discipline.

Minimum 6 months of experience in Customer Support, Voice Process, BPO, Customer Service, Sales, or Upselling.

Excellent verbal communication and interpersonal skills.

Comfortable working in night shifts.

Basic computer knowledge and typing skills.

Strong problem-solving and customer-handling abilities.

What We Offer

Competitive salary package up to ₹5 LPA.

Both-side cab facility for safe transportation.

Opportunity to work with a global leader in customer experience management.

Career growth and development opportunities.

Dynamic and professional work environment.

Location

Gurgaon – Downtown

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