Customer Service Executive - Voice Process

Customer Service Executive – US Process

(International Voice Process)

Location: Noida, Sector 136

Work Mode: Work from Office

Working Days: 5.5 Days

Shift: US Shift / Night Shift

CTC: Up to 4 LPA

Employment Type: Full-Time

Preferred: Immediate Joiners

About Assistara

Assistara is a growing organization focused on delivering reliable, high-quality support services to a diverse range of clients. We value clear communication, consistent customer care, and a solutions-oriented approach in every interaction.

We are looking for a Customer Retention Executive who can effectively communicate with existing US customers, understand their requirements, handle queries, and support customer retention through timely follow-ups and renewals.

Key Responsibilities

• Call and engage with existing customers to maintain strong customer relationships.
• Conduct customer feedback calls and understand their overall experience.
• Make renewal reminder calls and follow up with customers before their service or subscription expires.
• Handle customer queries and provide appropriate assistance or coordinate with the relevant team.
• Follow up with existing customers for renewals, upgrades, and additional services where applicable.
• Maintain accurate records of customer interactions, feedback, and follow-ups.
• Ensure timely follow-up on customer requests and unresolved concerns.
• Meet defined customer retention, renewal, and follow-up targets.

Requirements

• Excellent English communication skills, particularly verbal communication.
• Comfortable communicating with US customers over the phone.
• Prior experience in Customer Service, BPO, Telecalling, Customer Retention, Renewals, or International Voice Process will be preferred.
• Strong listening, problem-solving, and customer-handling skills.
• Ability to build and maintain positive customer relationships.
• Comfortable working in US shifts/night shifts.
• Willingness to work from the Noida Sector 136 office.
• Immediate joiners will be preferred.

Why Join Assistara

• Opportunity to work in an international customer-facing process.
• Professional and collaborative work environment.
• Learning and growth opportunities.
• Exposure to customer retention and international voice operations.

Apply now and become a part of the Assistara team!