Customer Service Executive

Customer Service Executive (Bengali Process)

Location: Kolkata (Sector V, Salt Lake City)

Experience: 1–3 Years

Qualification: Minimum 12th Pass

Employment Type: Full-Time

Job Summary:

We are looking for a customer-focused and proactive Customer Service Executive to manage customer interactions and ensure a high level of service satisfaction. The ideal candidate should be fluent in Bengali and possess strong communication skills.

Key Responsibilities:

• Handle inbound and outbound customer calls efficiently

• Resolve customer queries and provide accurate information

• Maintain records of customer interactions in the system

• Ensure timely follow-ups and issue resolution

• Deliver a positive customer experience

• Meet performance and quality targets

Required Skills & Competencies:

• Fluency in Bengali (Mandatory)

• Good communication and interpersonal skills

• Basic knowledge of English

• Ability to handle customer concerns professionally

• Strong problem-solving skills

Eligibility Criteria:

• Minimum 12th pass

• 1+ year experience in customer service / voice process preferred

Work Location:

Sector V, Salt Lake City, Kolkata, West Bengal

How to Apply:

Interested candidates can apply directly or share their updated resume at : muskan@nexus