Customer Service Analyst

NatWest Group

Bengaluru

2-5 Years

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Posted 20 hours ago
Over 50 applicants

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Job Description

Join us as a Customer Service Analyst

Take on a new role, where you'll be building relationships with our people, providing a seamless and positive experience
You'll be acting as the first point of contact for colleagues, answering their enquiries and identifying opportunities to help them with simple HR services
Join a collaborative and fast-paced environment, where you'll be able to further develop your customer service skills

What you'll do

As a Customer Service Analyst, you'll be providing outstanding service in every interaction with employees of the bank as you complete general HR requests. We'll look to you to educate our people in the different ways to interact with HR, supporting them in choosing the right service options for their personal needs.

You'll Also Be

Using effective questioning techniques to gather information to present accurate and fair solutions in-line with the bank's policy and processes
Identifying the root cause of issues to effectively solve them
Maintaining an awareness of changes in policy, process and procedure to provide the best advice
Managing your personal workload and adapting to the HR team requirements
Using HR systems to accurately record and maintain customer records
We're offering this role at senior analyst level

The skills you'll nee

We're looking for someone with a background in delivering excellent customer service, with the ability to tailor your communication skills to liaise with a variety of customers. You'll work well in a fast-paced environment, and you'll be able to work off your own initiative and as part of a team.

You'll Also Need

High standards of numeracy and literacy with good attention to detail
The ability to manage and defuse conflict in difficult situations
Strong interpersonal skills in order to resolve issues that requires a level of empathy
Good problem solving and analytical skills
Working with teams across India & the UK.
Background Verification processes
Experience in candidate interaction & good communication skills
Experience in Supplier interaction

More Info

Job Type:

Permanent Job

Industry:

Banking

Role:

Other Human Resource, Customer Service Executive (Voice)

Function:

Human Resources, Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

NatWest Group

We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.

Job ID: 111817525

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