Technical Support Analyst

Squircle It

Bengaluru

3-5 Years

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Posted 8 hours ago
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Job Description

Responsibilities:

Provide Level 2 support for incidents, service requests, change, and problem management.
Manage patching and software update lifecycle for enterprise end-user applications.
Support multiple technologies including .NET Framework, Visual Studio .NET, Java, AJAX, Silverlight, NuGet, TFS, and Enterprise Library.
Implement monthly security patches and ensure timely updates across supported systems.
Analyze product release changes and assess impact on existing enterprise applications.
Coordinate software installation, packaging, configuration, and deployment activities.
Create and execute test cases for software issuance packages and updates.
Support user acceptance testing (UAT) and validate deployments on target environments.
Troubleshoot end-user system issues related to application updates and installations.
Maintain knowledge base articles (KAs) for recurring issues and support L1 teams.
Coordinate with clients and stakeholders for issue resolution and status updates.
Track SLAs and ensure adherence to defined service standards.
Identify process improvements and implement efficiency enhancements.

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Open to candidates from:

Indian

About Company

Squircle It

Our clients says we are a team of amazing designers and developers who have produced stunning websites / apps and got the best rankings through internet marketing activites for their business online. we believe no client and project is same and we approach all our projects the same way. Through the years all our clients have replied on us to give them the best solution which works for their business and we are glad to say that we have not yet failed in doing so. we continue to improve and grow to make sure our clients gets the best of the internet world. We do IT.

Job ID: 146176307

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