What will you be doing As a Bartender, you will be responsible for performing the following tasks to the highest standards:
- Customer Service Focus: Maintain a high customer service focus by ensuring that you always prioritize guests, approaching your job with the customers needs in mind.
- Issue Resolution: Take personal responsibility and initiative to resolve any issues, ensuring clear communication with both customers and colleagues.
- Operational Suggestions: Contribute ideas and suggestions to enhance operational and environmental procedures in the hotel.
- Promotion of Services: Actively promote Hilton hotel services and facilities to guests and suppliers.
- Safety Standards: Perform all duties safely and responsibly, ensuring your safety and that of others in the workplace.
- Guest Interaction: Greet guests in a friendly, courteous, and professional manner, ensuring their satisfaction.
- Beverage Preparation: Prepare and serve beverages in a friendly, timely, and courteous manner according to Hilton's standards. Mix, garnish, and present drinks using standard ingredient recipes and practice prudent portion control.
- Stock Management: Maintain a proper setup of the bar, including requisitioning, stocking, and organizing all supplies such as beer, wine, spirits, paper products, garnishes, and produce.
- Inventory Control: Handle fresh fruit and vegetable garnishes, juices, and other perishables to ensure quality, cutting and storing them daily.
- Check Identification: Ensure all guests are properly identified and follow liquor laws. Detect and act upon guest inebriation as per training.
- POS System Use: Input orders into the point of sale system, ensuring accurate creation of checks for each guest. Handle cash, verify charges, and maintain cash accountability.
- Closing Procedures: Lock up and store all beverage, food, and equipment, secure the cash, and ensure the proper execution of all cash drops.
- Product Knowledge: Complete checklists on product knowledge, stay informed about all menu items, and confidently recommend items to guests.
- Cross-Outlets Knowledge: Be familiar with the menu items from all hotel outlets to suggest other dining options or attractions to guests.
- Cleaning and Maintenance: Ensure all areas are cleaned and maintained according to the operating procedures.
- Professionalism: Display professional behavior at all times, avoid offensive language, and give guest service the highest priority.
- Accident Reporting: Report any accidents or incidents to your supervisor or manager.
- Additional Duties: Carry out any other reasonable duties as assigned by management.
What are we looking for A Bartender serving Hilton Brands is always working on behalf of our guests and collaborating with other team members. To successfully fill this role, you should have the following:
- Education: Senior High School education or specialty in hospitality.
- Experience: 1-2 years in a managerial or senior role in a 4/5-star hotel.
- Language Skills: Good English proficiency to meet business needs.
- Motivated and Committed: Show enthusiasm and a willingness to learn new skills or knowledge to improve personal performance.
- Flexibility: Able to respond positively and quickly to changing requirements, including performing tasks as requested.
- Teamwork: Cooperate and support colleagues to achieve team goals.
- Food & Beverage Knowledge: Basic understanding of food and beverage preparation and service, including alcohol.
- Personality: Open-minded, outgoing personality with the ability to work long hours and a positive attitude.
