Customer Representative

Customer Support Executive

Location:- Gurugram Sec 65

6 Days Working

Responsibilities and Duties :

• Client Interaction & Support*

  * Welcome clients and families warmly, ensuring a positive first impression.

  * Provide information about schedules, therapies, and therapist availability.

  * Maintain proactive and empathetic communication with clients.

• Scheduling & Coordination*

  * Manage therapist schedules, appointments, and client bookings.

  * Track therapist attendance and update records accurately.

  * Update internal support software with client and session details.

• Payments & Reporting*

  * Collect and record payments from clients.

  * Generate and share consultation reports with families post-session.

  * Maintain accurate payment records and share regular updates with management.

• Feedback & Relationship Management*

  * Call clients post-sessions for feedback and suggestions.

  * Build and nurture long-term client relationships through timely communication.

  * Address client concerns promptly and escalate issues when necessary.

• Administrative Support*

  * Maintain front office decorum and client-facing documentation.

  * Assist the center manager and therapists with day-to-day operational requirements.

Desired Skills & Qualities

* Strong communication and interpersonal skills (English and local language preferred).

* Excellent organizational and time-management abilities.

* Proficiency in using computer systems, scheduling tools, and basic office software.

* Customer-first mindset with empathy, patience, and professionalism.

* Ability to handle sensitive client information with confidentiality