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Customer Relationship executive

Fresher
  • Posted 4 hours ago
  • Be among the first 10 applicants

Job Description

CUSTOMER RELATIONSHIP EXECUTIVE

Job Code

JOB000820

Designation

CUSTOMER RELATIONSHIP EXECUTIVE

Business Vertical

Oxygen

Key Responsibility

  • Handle inbound and outbound customer calls related to product inquiries, complaints, service requests, and order status.
  • Provide accurate information about products, services, offers, and branch locations.
  • Log all customer interactions and follow up on open cases until resolution.
  • Ensure every customer query or concern is addressed within defined turnaround times (TAT).
  • Coordinate with internal teams such as service, logistics, and branch operations to ensure timely updates and support.
  • Maintain customer satisfaction by delivering prompt, courteous, and professional assistance.
  • Identify recurring issues and escalate them to the respective departments for permanent resolution.
  • Support campaigns for feedback collection, warranty plans (O2 Protection), and service reminders.

Location

KOTTARAKKARA

State

Kerala

Country

INDIA

Educational Qualification

  • Minimum qualification: Plus Two / Diploma / Bachelor's Degree in any discipline.
  • Additional certification in Customer Relationship Management / Call Handling / Communication Skills will be an advantage.

Age

20 - 40

Experience

0

Salary Range

Starting from 15,000

More Info

Job Type:
Industry:
Employment Type:

About Company

Job ID: 152153117

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