Customer Relationship Executive

Company Description Lissun is India's most tailored, AI-powered Employee Assistance Program (EAP) solution designed to adapt to each organization and deliver measurable impact. The company partners with 100+ therapists across 20+ cities, supporting over 50 progressive employers such as Uber, Zerodha, and Unacademy to transform workplace mental health into a strategic advantage. Lissun addresses everyday stress, anxiety, and burnout through a comprehensive yet flexible approach that includes awareness workshops, organizational assessments, personalized 1:1 and group therapy, and 24/7 AI support. By focusing on genuine mental health support, Lissun helps companies improve productivity, engagement, and retention while creating thriving workplaces with happier, more resilient teams.

Role Description The Customer Relationship Executive is a full-time, on-site role based in Mengio. In this position, the team member will manage end-to-end relationships with client organizations, ensuring a smooth onboarding experience and ongoing satisfaction with Lissun's EAP solutions. Daily responsibilities include responding to client inquiries, coordinating with internal teams and therapists, tracking service usage and feedback, and preparing basic reports on engagement and outcomes. The role involves proactively identifying opportunities to improve client experience, supporting mental health awareness initiatives, and ensuring that communication is timely, empathetic, and solution-oriented.

Qualifications

• Strong customer relationship management skills, including client communication, stakeholder coordination, and follow-up.
• Solid organizational and administrative skills, such as scheduling, documentation, and basic reporting.
• Ability to work collaboratively with cross-functional teams, including operations, therapists, and product teams.
• Comfort discussing mental health support in a respectful, non-judgmental, and confidential manner.
• Excellent verbal and written communication skills in English; additional local language proficiency is an advantage.
• Prior experience in customer success, account management, or client servicing, preferably in healthcare, HR, or tech-enabled services.
• Bachelor's degree in any discipline; degrees in psychology, HR, business, or communications are a plus.
• High level of empathy, integrity, and professionalism, with the ability to handle sensitive information responsibly.
• Comfort working in an on-site environment in Mengio and engaging regularly with client teams.