Customer Care Executive

Job Responsibilities:

• Manage a high volume of inbound customer calls in a timely and professional manner.
• Identify and assess customers needs to ensure satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer inquiries, complaints, and issues with empathy and efficiency.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep records of customer interactions, process customer accounts, and file documents appropriately.

Required Candidate Profile:

• Excellent proficiency in spoken English with clear and effective communication skills.
• Proven experience as a Call Center Representative or in a similar customer service role.
• Strong active listening skills and ability to respond appropriately to customer needs.
• Ability to multi-task, prioritize, and manage time effectively.
• Familiarity with CRM systems and practices is a plus.
• High school diploma or equivalent; additional certification in customer service is a plus.