Job Overview:
We are hiring Customer Engagement Specialists to manage inbound customer interactions professionally. The role involves addressing customer concerns, providing information, and ensuring customer satisfaction.
Key Responsibilities:
- Handle high-volume calls to assist customers with inquiries, complaints, and service requests.
- Maintain customer engagement by providing timely and accurate information.
- Resolve issues effectively and escalate complex cases when required.
- Document interactions in CRM systems for future reference.
- Meet KPIs related to customer satisfaction, call resolution time, and engagement metrics.
Required Skills & Qualifications:
- Strong verbal communication skills in Hindi & English.
- Experience in customer service, Tele sales, or BPO is a plus.
- Ability to handle high-pressure situations and multitask efficiently.
- Basic computer proficiency and familiarity with CRM tools.
- Target-driven mindset with a focus on delivering high-quality service.
Why Join Us
- Competitive fixed salary + attractive incentives
- Career growth opportunities in a dynamic work environment
- Comprehensive training and development programs
- Immediate joining available
