Summary:
Drive cash and TAG results by managing excellent business partnering with customers, as well as with Sales and Commercial Finance Teams. The role focuses on customer satisfaction through service excellence.
Responsibilities:
- Schedule and lead regular communications with customers and sales to drive cash collection, and flag and eliminate recurring issues (cash, dispute, data, or technical related).
- Proactive cash collection.
- Manage credit risk by monitoring payment behavior of customers and proposing credit limit changes, and make suggestions or give approval to order release based on the Statement of Account (SoA).
- Manage customer ledger, ensuring reason code and text are up-to-date on overdue invoices, rejected, and unidentified deductions.
- Provide input to cash forecasting.
- Validate and approve outgoing payment proposals.
- Review bad debt situations with In-market Commercial Finance, and drive decisions on provision and write-offs.
- Perform annual credit limit review.
- Take ownership of incoming queries from customers.
- Raise and respond to Internal Query Management tickets on time as appropriate.
- Regularly update customer contact details and knowledge book.
- Manage strong relationships with Customers, In-Market Sales, Commercial Finance, and Process Excellence Teams.
- Actively promote the CARM (Sarbanes Oxley) / Control agenda.
- Report to support root cause analysis.
Requirements:
- Excellent interpersonal and communication skills.
- Fluent language skills – as required for the specific market.
- Solid English language skills – company language.
Preferred Skills:
- College or university degree.
- Financial knowledge.
- Commercial experience process knowledge and working experience.
- Good knowledge of internal and external business partners.
- Strong MS Office knowledge.
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