Content Writer For CX Function

Key Deliverables:

• Develop and execute customer support content strategy across formats
• Craft clear, brand-aligned support content (Help Center, chatbot, IVR, etc.)
• Use insights from support journeys to address pain points through content
• Track content performance metrics to refine strategy and improve experience

Role Responsibilities:

• Be the point of contact for content in the Customer Experience org
• Collaborate with Product, Design, and Strategy teams to align content with business goals
• Ensure customer-first language and tone across all support content
• Interpret data to identify content gaps and recommend improvements