Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
This position involves leading the production of UX copy across Docusign's commerce and product experiences, primarily within the Product-Led Growth UX team. The Content Designer is an integral partner to the UX, Product Management, and Engineering teams, responsible for creating UI content that enhances user experience and drives product adoption for a global digital audience. This is a unique opportunity to shape the experiences of millions of customers, leveraging deep user knowledge to ensure clarity and consistency in in-app content. The work directly enables PLG initiatives and digital growth by making the product easy to adopt.
This position is an individual contributor role reporting to the Lead Content Strategist, PLG.
Responsibility
- Develop and maintain UI copy for product-led growth and digital initiatives, including e-commerce, activation, and instructional in-app user communications
- Ensure timely delivery of copy that aligns with PLG initiatives and meets quality standards
- Drive clarity and consistency in tone and terminology, applying a systemic approach for in-product copy and contributing to content standards and guidelines
- Serve as the resident UI copy expert, collaborating with and coaching designers, Product Managers (PMs), and engineers as appropriate
- Partner with UX designers and use data and feedback to create a cohesive cross-product experience and make informed content decisions
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
- 2+ years of experience in content design, UX copywriting, or a related field
- Experience creating UI content in a high-tech environment, preferably a SaaS or B2B/B2C commerce platform
- Experience creating copy in Figma
- Portfolio of UX-focused writing samples
- Experience working on multi-disciplinary teams
Preferred
- Experience writing for a variety of audiences, including enterprise customers
- Experience leveraging qualitative and quantitative data to inform content design
- Ability to use feedback to improve content and contribute to documentation quality1Strong interpersonal, written, and oral communication skills
Life at Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [Confidential Information].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [HIDDEN TEXT] for assistance.
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