Clinic Manager

Job Description – Clinic Manager

Position: Clinic Manager

Location: Gurgaon

Department: Clinical Operations & Sales

Reporting To: Operations Head

About Uncover Clinic

Uncover Clinic is a leading dermatology and aesthetic care brand committed to delivering science-backed, technology-driven skin and hair solutions. With a strong focus on quality, safety, and personalized care, we aim to provide exceptional patient experience across all our clinics. We are growing rapidly and are looking for passionate professionals to be part of our journey.

Role Overview

The Clinic Manager will oversee the end-to-end operations of the clinic while driving sales, revenue growth, and customer experience. The role requires strong operational expertise, people management skills, and a customer-first mindset.

Key Responsibilities

Clinic Operations Management

· Manage day-to-day clinic operations to ensure smooth, efficient functioning.

· Oversee patient flow, appointments, front office, and overall service delivery.

· Ensure clinic hygiene, ambiance, and readiness as per brand standards.

· Maintain compliance with SOPs, audit parameters, and regulatory guidelines.

· Monitor inventory, consumables, vendor coordination, and equipment upkeep.

· Manage staff rosters, attendance, conduct, and HR coordination.

Sales & Revenue Management

· Drive monthly sales targets, conversion rates, and profitability.

· Lead the front-desk team in upselling, cross-selling, and customer conversions.

· Track KPIs, revenue reports, and operational metrics.

· Support marketing initiatives, local promotions, and collaborations.

· Enhance customer retention, repeat business, and referrals.

Team Leadership

· Lead and mentor the clinic team (front office, therapists, technicians, housekeeping).

· Conduct daily huddles, performance evaluations, and training sessions.

· Maintain high team morale and ensure a productive work culture.

Customer Experience

· Handle escalations professionally, ensuring timely and satisfactory resolution.

· Maintain strong client relationships and ensure premium service delivery.

· Monitor online feedback, reviews, and reputation management.

Requirements

· Graduate; MBA/Healthcare or Operations specialization preferred.

· 3–5 years of experience in clinic operations, healthcare, or wellness.

· Excellent communication, leadership, and customer-handling skills.

· Strong understanding of sales processes and target-driven environments.

· Proficient in MS Office and CRM/clinic management systems.

Key Skills

· Clinic Operations

· Sales & Conversions

· Customer Experience

· Team Management

· Problem-Solving

· Reporting & Analytics

· Compliance & SOP Adherence