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Cluster Operations Manager

Klay Preschool And Daycare
Delhi NCR
5-10 Years
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  • Posted 16 days ago
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Job Description

Competencies & Skill Set

  • Excellent interpersonal skills to handle parents, children, and internal team members
  • High level of customer orientation and ability to handle walk-ins and convert to admissions
  • Self-driven with strong attention to detail
  • High sense of ownership and responsibility
  • Strong problem-solving ability and a team player mindset
  • Working knowledge of Early Childhood Education
  • Tech-savvy, proficient in MS Office with a flair for numbers

Main Responsibilities

  • Manage overall centre operations, ensuring smooth functioning across all departments
  • Drive admissions and ensure high conversion rates from enquiries and walk-ins
  • Act as the single point of contact for parents and internal teams
  • Mentor, coach, and guide the centre team to ensure performance excellence
  • Monitor and manage the Profit & Loss of the centre, ensuring financial health and growth
  • Maintain operational standards, safety, and compliance as per organization policies

Qualifications

  • Bachelor's / Master's degree
  • Degree in Early Childhood Education preferred

Experience

  • 511 years of experience managing a similar setup (ideal)
  • OR 511 years of experience in retail, customer service, or client servicing background

More Info

Job Type:
Permanent Job
Industry:
Education
Role:
VP - Operations/COO
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Klay Preschool And Daycare

KLAY Preschools and Daycare is India’s largest company-owned and company-operated childcare network, trusted by nearly 500 leading corporates to support working parents with safe, high-quality early education and care. Founded in 2011 with a mission to empower parents to return to work without guilt, KLAY has since supported over 70,000 happy families with quality childcare. Today, we operate 170+ centres across 20+ cities, offering infant care, preschool, after-school programs, and backup care for children aged 6 months to 10 years. Our strength lies in our corporate childcare, partnerships. With models of engagement such as onsite centres, nearsite centres, and reserved seat underwriting, we help organizations comply with statutory mandates like the Maternity Benefit (Amendment) Act while enhancing employee retention, DEI outcomes, and workplace wellbeing. KLAY centres are designed to international standards and staffed with trained professionals who deliver a thematic, play-based curriculum that fosters holistic development. What We Offer: i) Corporate childcare partnerships across industries ii) Tailored solutions for tech parks, campuses & HQs iii) Full compliance support and operational ease iv) Safe, secure centres with real-time parent updates Whether you are an HR leader, CHRO, DEI head, Admin team member, Working parent, or a Mom return to work, we are here to help you create a more inclusive, family-friendly workplace.

Job ID: 137415285

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Last Updated: 30-12-2025 08:41:38 AM
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