Strategy & P&L Management
- Maintains the Profit and Loss statement and Balance Sheet for the branch
- Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank
- Sustained revenue generation for the branch through cross sell of TPP, RA and BB products
- Liabilities mobilization through CASA portfolio growth in the Branch Catchment
- Superior and Consistent Customer Service
- Ensures Efficient complaint management within specified TATs
- Drives high service scores
- Conducts customer engagement programs and marketing events
- Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval
- Strengthening Systems, Controls and Processes
- Ensures Upkeep of the Branch and ATM and raises issues if required
- Liaises with respective teams for effective and efficient Fraud Management within the cluster
- Ensures branch compliance with Banks policies and processes
- Ensures timely submission of MIS reports
- Ensures safety and security of Bank and customer's assets
- Ensures Audit related deliverables both internal and external are met as per the prescribed norms
- Ensures Role clarity to employees in the branch and manage attrition
Performance Management
- Tracks and monitors daily productivity and book movement of the branch
- Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required
- People Management
- Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section.
- Ensuring Training & Development
- Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals.
Risk and Internal Control Responsibilities
- Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.
- Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.
