Client Success Manager

Job Summary

1. Serve as the lead point of contact for all Client account management matters.

2. Build and maintain strong, long-lasting client relationships. Act as the point of contact and handle Clients individual needs.

3. Negotiate contracts and close agreements to maximize profits.

4. Develop trusted advisor relationships with key accounts & Client stakeholders.

5. Ensure the timely and successful delivery of our solutions according to Client needs and objectives.

6. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

7. Develop new business with existing clients and/or identify areas of improvement to meet budgets.

8. Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).

9. Prepare reports/MIS on account status.

10.Assist with challenging client requests or issue escalations as needed.

Requirements:

1. Minimum 5-6 years experience

2. Proven work experience as an Account Manager, BPO experience, or relevant role. Understanding insurance is an added advantage.

3. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executives.

4. Solid experience with MS Office (particularly MS Excel).

5. Experience delivering client-focused solutions to Client needs.

6. Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

7. Excellent listening, negotiation and presentation abilities.

8. Strong verbal and written communication skills.

9. BA/BS degree in Business Administration, Sales or relevant field.

Account Management., Bpo Management