Client Success Manager

Roles & Responsibilities:

● Building long-term relationships with key clients

● Build relationships with key employees among customers i.e. account mapping

● Addressing customer concerns and complaints with a proper resolution

● Create plans to address clients business needs

● Advise clients on creating profitable processes

● Schedule regular meetings with customers to ensure they are satisfied

● Act as point of contact for complaints and escalate issues as appropriate

● Help sales team up-sell or cross-sell services and products

● Ensure both the company and clients adhere to contract terms

● Study competition to find new ways to retain customers

● Set sales and revenue targets and work diligently to meet them

● Collaborate with internal teams (e.g. sales, engineers, senior management, operations) to

address customers needs

Requirements:

● Preferred experience as a Client Operations Manager or Relationship Manager of 3 years or

more

● Excellent communication

● Proven track record of meeting and exceeding targets

● Background verification industry knowledge is a plus

● Experience in tracking relevant KPIs (e.g. customer satisfaction, client retention)

● Proficient in MS Office, Google Sheets with working knowledge of CRM platform

● Problem-solving aptitude and ability to work well with a team