About SOUKMEDIA
SOUKMEDIA is a global B2B marketing and growth partner for technology brands. Through our flagship ACE360 suiteAdvertising, Content, and Eventspowered by our proprietary audience-intelligence platform AudienceOS, we help global tech brands drive qualified leads, brand visibility, and pipeline growth.
We work with SaaS, cloud, cybersecurity, enterprise tech companies, and fast-growing startups across international markets.
Role Overview
We are looking for a Client Servicing Executive with a minimum of 3 years of experience to join our team in Okhla Industrial Estate Phase III, New Delhi.
The ideal candidate will be a client-facing professional with strong communication skills, proven experience in handling and managing clients, and a background in the service industry. You will act as the primary point of contact for clients, ensure smooth campaign execution, and maintain high levels of client satisfaction.
Key Responsibilities
- Act as the main point of contact for assigned clients and manage day-to-day client communication.
- Build, nurture, and maintain strong client relationships through proactive engagement.
- Understand client objectives and ensure timely delivery of campaigns across advertising, content, and events.
- Coordinate with internal teams to ensure smooth execution and adherence to agreed scopes and timelines.
- Track campaign performance and prepare regular reports and insights for clients.
- Address client feedback, queries, and escalations promptly to ensure high service quality.
- Identify opportunities for upselling or cross-selling additional services to existing clients.
- Support onboarding of new clients by gathering requirements and setting clear expectations.
- Maintain accurate documentation including briefs, timelines, reports, and feedback logs.
Required Skills & Qualifications
- Minimum 3 years of experience in client servicing, account management, or client-facing roles.
- Mandatory experience in the service industry (marketing, advertising, digital, media, events, or related domains).
- Proven experience in handling clients independently and managing multiple accounts.
- Excellent verbal and written communication skills.
- Strong understanding of client relationship management and service delivery.
- Ability to multitask, prioritise, and meet deadlines consistently.
- Analytical mindset with comfort in reporting, data interpretation, and performance tracking.
- Proactive, solution-oriented, and customer-focused approach.
- Strong coordination skills to work effectively with cross-functional internal teams.
What We Offer
- Opportunity to work with global technology brands and international clients.
- Exposure across advertising, content, and event marketing.
- A fast-paced, collaborative environment with significant growth opportunities.
- Direct involvement in driving client success and business growth.
