Client Relationship Manager

Client Relationship Manager | Client Success

Iconic Edge - A company that makes people enter the room before they enter

Golf Course Extension | Gurugram

Role Description

This is a full-time on-site role for a Client Relationship Manager located in Delhi, India. The Client Relationship Manager will be responsible for building and maintaining strong client relationships, understanding client needs, and ensuring their satisfaction. The role includes overseeing client onboarding, providing ongoing support, resolving issues, and identifying opportunities to upsell or cross-sell company products or services. The position requires collaboration with internal teams to meet client requirements and achieve mutual goals.

Qualifications

• Strong communication, interpersonal, and active listening skills
• Proficiency in relationship management and customer support techniques
• Problem-solving and conflict-resolution skills
• Running What's App campaigns
• Keeping in touch with clients
• Time management, organizational skills, and attention to detail
• Ability to collaborate with internal teams and work towards shared objectives
• Experience in client-focused roles and expertise in account management or sales
• Proficiency in relevant customer management tools or systems
• Bachelor's degree in Business Administration, Marketing, or a relevant field